14222 S1/Forum Business 26-Jul-91 16:16:02 Sb: #14192-PORTFOLIO & ATARI SUPORT Fm: DAVID CAGLE 75300,1267 To: MARC H SEIDLER 74270,2104 TO: Marc H. Seidler FR: Don Thomas, Atari DA: July 25, 1991 RE: Portfolio problem -----------------------------------------------------------Marc, I like to monitor the messages that get posted on CompuServe and every once in a while I'll put in my two cents when the mood strikes me. I regret you have been having problems with the Portfolio. I have seen a half dozen examples of a failed keyboard, but each time it has ultimately been resolved with a proper cold boot. Many people misinterpret the procedure required to perform a cold boot. A cold boot should be done in the battery compartment. While unplugged and batteries removed, press in on the metal plate found in a long, narrow notch. The plate should be gently pressed until it meets with resistance and held in for about 10 seconds. If the copyright screen, followed by the request for a keyboard language does not appear after replacing the batteries, the cold boot was not successful. The metal plate is hinged at the point closest to you and should be pressed in with a paperclip... not a ball point pen. I suggest that you try the cold boot once more and immediately run UPDATE.COM afterwards. Ammending UPDATE.COM to an AUTOEXEC.BAT file is a good way to get it to run automatically for you. There's a good chance that you will find your Portfolio is fine and simply needed refreshing after having sat around on your shelf for a while. It expects interaction from time to time. All functions are not active when shut off and it anticipates it can do some internal maintenance the next time it is turned on. If left unattended for a while, you may simply need to perform the cold boot just to bring things back up to speed. Of course your files will be safe as long as you wisely use your memory cards. 14814 S1/Forum Business 11-Aug-91 16:15:09 Sb: #14779-Dead Portfolio Fm: DON THOMAS 75300,1267 To: P CRAIG DAVIS 76304,2066 (X) There is ONLY 1 way to perform a cold boot on the Portfolio. I like to look at it as a long trip in your car. If your traveling and get lost, hold the ALT/CNTL keys and press DEL. This takes you back to the last intersection you made a turn to see if you know where you are. If you're still lost, then press in on the RESET button on the bottom of the Portfolio. This takes you back to the last town you passed through. If you still experience problems, then a cold boot is required (the other two are warm boots). A cold boot takes you all the way back to the beginning of your trip. A cold boot is performed by depriving the Portfolio of ALL power (batteries and AC). In the battery compartment, there are three notches. The leftmost notch (holding the Portfolio label-side-up) has the battery ribbon coming out of it. The rightmost notch has a metal plate. In some lighting, the metal plate may appear as a fine wire, but it is a solid metal plate. A paperclip should be pressed in so the bottomost part of the metal plate bends gently back into the machine. The plate should be held in for ten seconds. With no memory card installed, the cold boot is verified by powering up the Portfolio and seeing if the copyright screen appears. Press RETURN and the request to designate ENGLISH should appear. If so, the cold boot was successful. If not, try again. Immediately following a cold boot (or warm boot), UPDATE.COM should be run. UPDATE.COM is a no-brainer if it is part of an AUTOEXEC.BAT file. I hope this helps. BTW don't replace the batteries if they're not up to speed. They'll likely just take you back to never-never land even if you use an AC.